FAQs & POLICIES

GENERAL

  • Yes, for the exception of Ritual & Pulse classes, all our classes are heated to approximately 32 degrees. Although it’s called ‘hot yoga’ it’s a comfortable heat, which your body will enjoy and adapt to quickly. Our studios are heated using clean infrared heating panels that allow your body to heat up, instead of just heating the air around you.

  • Students must be at least 14 years of age. Those under 17 must provide a guardian/parent signature before taking class.

  • If you’re new to Pure Yoga, we have an amazing “Intro Month” special where you can come to unlimited classes for only $75 for 30 days. We also have single class drop ins, class packages and memberships available - please visit our pricing page for more information.

  • No, with any of our passes you can attend both the Westboro and Centretown studios.

  • Sign up and book class online through our Mindbody Online scheduling site or the Pure Yoga Ottawa app. You can book up to 5 days in advance.

  • We highly recommend pre-registering for class to ensure your spot. We have a 5-day booking window. You can book and manage your classes online through our website or the Pure Yoga Ottawa app.

  • Yes we have beautiful change rooms and shower facilities at each studio. Soap is provided in each shower.

  • Yes, we have beautiful gender inclusive change rooms at each studio. We understand people do not always neatly conform to a binary system of gender. Our change rooms are marked Women's and Men's, but please choose the change room that you feel most comfortable. Our change rooms also have lockers (bring a padlock if you wish to lock your belongings).

  • Yes, we allow pregnant and breastfeeding women to practice yoga at our studios. Many women enjoy practicing yoga throughout their pregnancy, and if you feel comfortable to do so, and have the go-ahead from your doctor or midwife, you’re welcome to practice with us. Please always inform your teacher if you are pregnant.

  • We’re a fun, friendly and inclusive place. When you come to practice with us, we’ll encourage you along your yoga path, and provide a happy place that you’ll use to support your healthy and positive lifestyle. What you’ll find at Pure Yoga is a welcoming environment where classes are tailored to all levels, led by some of Canada’s most experienced and passionate teachers.

FIRST TIME

  • If you are new to yoga, our Flow, Slow Flow or Yin classes are beginner-friendly and a great place to start. Please let your teacher know you’re a beginner and they will be sure to assist you wherever you need extra guidance. In any of our classes, we always recommend listening to your body and modifying your practice as needed.

  • Doors open 15 minutes before class. If it is your first class, please arrive at least 10 minutes before class to give yourself enough time to situate yourself and get settled on your mat. Doors lock once class begins.

  • Yes, we have mats available for rent for $2. You can also add a mat service to your membership for $20/month.

  • A yoga mat (available to rent), a towel (available to rent), a water bottle, and wear clothing you are comfortable moving and sweating in.

  • Wear whatever clothing you are comfortable moving and sweating in, that is not too loose. Most of our yogis wear yoga tights or shorts and a top. Don’t forget to bring a towel so you can wipe away the sweat!

  • Yes, we encourage you to listen to your own body and modify your practice as you need. We ask that you remain in the studio during class, but as we teach to all levels, you’re welcome to take a break and rest on your mat whenever you need to.

  • Yes, we have filtered water available in each studio for you to fill your drink bottle.

  • Yes, although we recommend not practicing yoga on a full stomach as it can be uncomfortable.

Class PolicieS

  • No. Once class begins, doors will be locked and late arrivals are not allowed. Please arrive for class at least 5-10 minutes in advance. Doors will open 15 minutes before class begins.

  • We have a strict NO PHONE policy during class, and we ask that you leave your device on silent in your bag or locker. Please note that filming during class is prohibited. Save the selfies for before or after class!

  • We highly recommend adding yourself to the waitlist if your desired class is full. Waitlist spots are to be treated like a regular booking. It is assumed that everyone who is on the waitlist is still able to attend class. You can cancel your waitlist spot at any time without penalization if you are no longer able to attend. Please note that you could get added into a class from the waitlist up to 60 minutes before class start time.

    Payment is required to hold a spot on the waitlist - if you do not make it into the class you were waitlisted for, the credit will remain on your account for a later use.

    If a space opens up more than 8 hours before the scheduled class time you will be added to the class and will receive a text/email confirming your spot in class. If you can no longer attend, you will be able to cancel your spot without penalization, provided that it’s not within 8 hours before class. If a space opens up less than 8 hours before the scheduled class time, you will automatically be added to the class and will receive a text/email confirming your spot in class, however you will not be able to cancel out of the class without incurring a late cancellation fee.

  • Pure Yoga Ottawa has a 8 hour cancellation policy. You can cancel a booking without charge at any time if it’s at least 8 hours before class. Please cancel your bookings online through your account.

    If you cancel your class within 8 hours of your scheduled class time, you will incur a $20 late cancellation fee if you are on an unlimited pricing option. If you have a class package or drop in, the class will be deducted from your account.

    If you miss a class without canceling you will incur a no show fee of $25 if you are on an unlimited pricing option, or a class will be deducted from your account if you have a class package or drop in.

    Please note - we reserve the right to give up your spot in class if you are not here within the scheduled class start time.

  • If you are outside the 8 hour cancellation window, you can cancel and book another class that isn’t full. If you are within 8 hours of the scheduled class time, it is considered a late cancellation and the above policy would apply.

  • If you miss a class without canceling you will incur a no show fee of $25 if you are on an unlimited pricing option, or a class will be deducted from your account if you have a class package or drop in. We highly recommend adding your scheduled classes into your calendar so you do not forget about the classes you schedule!

MEMBERSHIP

  • All memberships require a minimum 4-month commitment. If you need to cancel your membership after your initial 4 months, we require 30 days notice by email to liane@pureyogaottawa.com

MORE QUESTIONS?